An appointment system operates at both morning and afternoon surgeries and appointments may be made at reception in person or by telephone.
Online booking of appointments is now available. Please ask at reception for details of how to register for this service or click here to download the form to signup for this service. Pease return the completed form to reception. To login to Vision Online click here.
Please make appointments as soon as possible. Do not leave it until the last minute unless it is genuinely urgent, in which case please explain to the receptionist, giving as much information as possible - remember this is all treated in confidence.
If you are unable to keep your appointment, please let us know as soon as possible so that the appointment can be offered to someone else. A separate appointment is required for each person to be seen. When you come to the health centre please check in at reception so that your details may be confirmed. Please remember each booked appointment is for 10 minutes only. We tried to design the system to balance the needs for continuity, patient choice, and speedy access.
When making an appointment you have three choices:
- You may book an appointment with a doctor of your choice, usually up to one month in advance. Sometimes around holiday periods we restrict the numbers of booked appointments to allow more space for urgent and semi-urgent appointments. For ongoing care of a condition it is usually better to see the same doctor if possible. If you wish to see a specific doctor of your choice you may have to wait a little longer for an available slot.
- If you need to be seen (for medical reasons, not just for a repeat prescription or sick line etc) within 48 hours, you will ALWAYS be able to to get an appointment with a doctor but it may not be your first choice of doctor. We will always try to facilitate your choice of doctor where possible but this cannot be guaranteed within two working days.
- If you need to be seen on the same day for an urgent medical reason you will be offered an emergency slot that day.
Sometimes it is not necessary to see a doctor as you may simply want advice or have a question to ask. Alternatives to appointments are either leaving a message with a receptionist, speaking to a doctor on the phone (if we cannot speak to you when you phone just leave your contact details and we will return your call when we are free, but please give as much information as possible to the receptionist), or you may wish to speak to one of the practice nurses, especially if it is about a chronic condition like diabetes, cardiac disease, asthma or you need travel vaccinations.